That time the airline changed our flights and didn’t tell us.

We’re back from our vacation, and one day earlier than planned!

We were sitting around visiting with friends on Tuesday evening and got into talking about about what time we needed to be at the airport the following day. Because I’d been slack at checking email on vacation I got this nagging feeling that I should go and confirm our departure time while we were talking about it so that we were all on the same page for the next day.

It was a good thing I checked, because we got a BIG surprise.

Back before we left in June we’d gotten an email from the airline letting us know of a slight schedule change. It was literally minutes on our trip back to the US. That was the copy of our itinerary I had printed out and was referring to. Never heard anything after that, so assumed all was good. According to that we were leaving at 1:00 pm on July 30th, with an overnight in Atlanta, then arriving in Haiti on the 31st around 2:00 pm. We had a hotel reservation all set up, we were ready!

As I was going through my email I saw the one from the airline telling me it was time to check in online if we wanted. We don’t do that typically so I almost dismissed it, but scanned through it. That’s when something hit me. It looked different. I muttered something along the lines of “um, what the heck is this???” and Chris asked what was up.

Instead of leaving at 1:00 pm like we were supposed to, our reservation info said we were leaving at 12:45 AM on the 30th.

What?!?!?

That was more than 12 hours ahead of when we were supposed to leave. 

That’s not slight. That’s HUGE.

I quickly went online and entered our confirmation code to see what the info in the system said and it was a match with the new info. Somewhere along the line the airline had done a complete schedule change, bumping up our trip by over 12 hours, and we didn’t get the notice. I checked my folders in all of my email accounts this morning just to confirm that it wasn’t my error, and nope, nothing!

So, we realized we were leaving a lot sooner than we had planned. It was 9:00 pm when we found this out. We needed to be at the airport checking in at around 10:45 pm. We still had to finish packing, and we had about an hour drive to the airport.

I ran upstairs and starting the process of throwing things in bags. Chris put the kids in their pj’s, because we sadly wouldn’t be getting a full nights sleep before we left. Our friend that was visiting was thankfully driving his van, and lives just 10 minutes away from the airport so it was a no brainer to throw stuff in his car and have him drop us off.

We got everything and everyone packed up and hit the road, and arrived with plenty of time to check in.

The big issue wasn’t so much the traveling as it was going to be the landing. When we leave for our summer vacation we leave a vehicle at a friends house in Port au Prince, and he meets us at the airport, we load up and head home. That’s what we did this time too, except the problem was that he was out of the country and he’d made arrangements with his driver to come get us. When Chris last talked to him the connection was so bad they were yelling at each other and Chris wasn’t able to get the drivers number, so we had NO way of getting in touch with him to let him know we were arriving literally a day early.

How on earth were we going to figure out a ride from the airport to where our van was without a US cell phone and no time to be making arrangements before we hit the airport?

Well, here’s a fabulous example of the type of friends and community we have in Haiti. Thanks to Sea-Tac’s free wi-fi I was able to get on facebook and send a group message to three couples that would be the most likely to help problem solve. We’re in this summer pocket where a lot of people go back to their stateside or Canadian homes to visit and fundraise and there weren’t a ton of people that we know around right now.

I let everyone know what was going on and that we were about to board, but that I would check back when we landed for connections. By the time we landed in Atlanta, two flights later, all of them had responded and though they couldn’t help out themselves, a plan was formed through their connections with confirmation when we landed in Haiti.

After we landed, we booted up our cell phones, I called our friend Sarah as we were walking off the plane, she texted me the number of the guy that was going to set up a ride for us, Chris called him, he was already waiting outside. When we finally got out of the airport with all our bags (always thankful for this!) Wilbur was waiting outside. He walked us to the taxi he had arranged, we agreed on a price with the driver and were on our way.

We had to push through a giant traffic jam right around the airport, and once through that it was just a short drive to our vehicle. I was worried that our friends driver wouldn’t be there and we’d be stuck while someone went to look for him and we could get our keys, etc, but no. When he saw us he was all, “What are you doing here! You’re supposed to be here tomorrow!?! You don’t have my number!!” :) We quickly loaded up and headed home.

We literally arrived home at the same time that we were supposed to be boarding our first flight in Seattle.

People are always asking us what things we like about our life here in Haiti and how we feel we’ve changed. This was a perfect example of one of those things – the ability to be incredibly flexible and quick decision makers.

The longer we’re away the more glaring certain things are to us when we come home, and none of them are bad things, they’re just different ways of doing life in the cultures we live in. When we lived back in North America we could be more rigid in things because there are systems set up that allow us to expect that. We could be less decisive because there is more time to make decisions and culturally speaking, we look at that as being thorough and courteous when it’s involving something like making plans with a group. Have you ever noticed how long it can take to make plans with people and how much back and forth there is before anyone settles on something? Again, not bad, just different from how we have to operate in Haiti.

In Haiti we have to make fast decisions. We make those decisions quickly because we’re always in this state of assessing our surroundings and trying to keep up with needed info. We have triggers to look for, signals and warnings that we pay attention to. We’ve learned things about culture, whether it’s how people interact, or what isn’t normal, and we adjust accordingly.

I love that we’re at this stage in our Haiti life and our marriage and our family life where we can see how our responses to situations show growth. If this exact situation had popped up a few years ago we would have been frantic. Instead, as I was quickly packing things up I found myself saying, “Slow down. Be calculated. Be calm. Think this through.” It allowed me to be organized, but fast. We weren’t frantic, we basically went into “Let’s do this mode”. And we did.

I kind of felt like the whole trip was this thing happening in a dream state and several times caught myself thinking, “Is this real? Did we get it right? Maybe I misread that and we showed up too early.” But it was real and we were right and we were already halfway home.

All in all it was literally the fastest trip we’ve every had back into Haiti. The last bit of prep time happened fast, we got to the airport, checked in, went to our gate and boarded after only sitting for about 30 minutes. We didn’t ever feel rushed or frantic once we got in the airport, which is a surreal feeling because traveling with kids and bags and all the things usually leaves me feeling that way. We usually end up barking at each other, but we didn’t this time. The airline, in a meager effort to apologize for the email of the major schedule change not getting to us offered a $25 voucher for our next flight. We suggested that instead of that they check our 4 planned checked bags as well as our 4 bulky carry-ons for free. They agreed, so it left us with our two back packs and a rolling back pack with the kids stuff in it. It was so nice to travel so light! I’m sure that eliminated a ton of stress right there.

We flew from Seattle to Minneapolis. We got some sleep on the red-eye flight. It was shorter than our typical red eye. We got off the plane, moved from one gate to our departure gate and basically walked right into the boarding line. We flew from there to Atlanta. We got off our flight in Atlanta, traversed the airport concourses, got to our gate, contacted our friends in Haiti, brushed our teeth, changed clothes, and got on the plane. We landed in Haiti, got the info for our contact outside, went through immigration, got our bags, loaded up and were gone. We spent less than 3 hours on the ground with all of our connections, something that’s never happened before.

When we got in our van and started to drive away I made Chris high five me. He thought I was a bit crazy until I said, “Do you realize that we did that entire trip without freaking out and didn’t argue or anything. We were calm and cool like cucumbers the whole time!” We had supper on Tuesday night, then went into “go” mode and didn’t have time to eat anything during any of our connections, so we stuck with the peanuts and pretzles on the plane, as well as some Handi-Snacks I’d packed. For the record, we are not nice people or easy to deal with when we’re hungry. I’m sure it was some heavenly holding off of the hangry monster that got us through because it just didn’t hit.  If there was any way to rock that situation, we did it with grace and a whole lot of moxy yesterday. I’m proud of us, because wow, that could have been bad.

We got home, I made supper from some well planned pantry items, which just further impressed my husband. We bathed. We tucked in and went to bed. Then we tossed and turned and watched shows until what was a normal west coast bed time. And then we slept. And we slept and slept and slept until about 9:15 am Haiti time. I didn’t know that was possible, but apparently it is because we did it.

Today I became the whirling dervish of unpacking. Chris used to HATE the way I unpacked. I would open a bag and pull everything out onto the table or some surface, then open another one and keep going until everything was everywhere and there would be piles for a few days because I would get distracted. At one point he may have said, “Open one bag. Put everything away. Then open the next bag. Put everything away!” I cave, he *may* be right on this one. It feels really good to get it all out, and put away, and the bags back in storage the day after we get back. I’ve wondered why my “spring” cleaning tends to happen in the fall and realized it’s because we come back and I unpack and clean and re-organize things in the process. It’s that time of the year when things feel fresh for me. Today was no different.

One of the advantages of being back a day early is that I was able to call Yonese this morning to see if she wanted to go to the market for us so we could have some fresh veggies and fruit, eggs, etc in the house rather than looking at an empty fridge. It was really good to see her when she got here, and in true Yonese style not only did she go to the market but she’s proceeded to tidy the whole house, and I have no complaints :)

We’re back to work on Monday and we’re happy to be home!

~Leslie

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3 thoughts on “That time the airline changed our flights and didn’t tell us.

  1. Let me guess – would the airline’s initials happen to be AA? I just returned home from Port au Prince Haiti on Monday. I was there with an organization named Grangou to put on VBS for over 1,000 children from all of Haiti and also to work with Zanfan Lakay, a home to over 70 Haitian street kids.
    I booked my flight on April 10th, but about 6 wks later I got a similar email regarding a ‘slight change’. Upon reading, I saw that they had actually cancelled my flight departing at 6 am on July 20th and rebooked me for an evening flight departing July 19th. I called and was able to get on another flight for the 20th, but this one was a late night flight instead of early morning. Then a few wks later I received another email from them. This time, they had cancelled my flight out of Miami and put me on a much later one into Haiti. I was furious when I called the airlines. I tried to explain that this was not a vacation, nor was it to a destination that I could easily reschedule my ride from the airport. On my way home from Haiti, my flight was delayed in Miami for 18 1/2 hrs but they made everyone wait 12 hrs until they put us back on the plane, only to turn around and have us deplane once more because our flight time would put the crew into over-time and that wasn’t allowed.
    I’ve flown this airline for years, making executive platinum status, and never once had experiences like this. At least not until they started their merger with US Airways. So, I’m now thinking of venturing over to Copa. I flew them from Jamaica to LAX and had a wonderful experience. If anyone has flown Copa in & out of Haiti, I’d love to hear from you.
    On another note, I treasure my time in Haiti and and I love to read your blog.
    Much blessings,
    Jane

    • It actually wasn’t AA! We were on Delta and seriously shocked that they made such a significant change. I mean, we could understand a few hours, but over 12, and earlier was crazy! When we asked about it the supervisor on duty said that they update their flight schedule every three months. I suspect what happened was they looked at one of our flights and it was maybe not as full as they wanted for a certain time out and they consolidated flights. We had great experiences with them otherwise so it was a huge surprise.

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