Frustrated Gratitude

I think one of the greatest things I’ve learned while living here in Haiti is how to have gratitude in the midst of frustration.

I’m sure any Haiti peeps reading this probably either just head nodded or snickered in agreement. This. Is. Haiti. The place where the most frustrating experiences happen, where everyday things take so much more energy and time, and somewhere in there you realize that it’ll eventually all be okay if you only exercise extreme amounts of patience and maybe cry a little to let the pressure off. 

Yesterday was just one of those days for me. It was the collision of what we might call “first world problems” colliding with triggers here in real world Haiti.

I’m going to be transitioning the type of work I do here at the mission over the next few months as we welcome Peggy on staff. She’ll be taking over a bunch of my every day admin stuff (and there were angels singing…) and it’ll mean I can transition to doing more creative work like website stuff, photography and the like. I’m really excited about it. While we were home I had a good visit with one of our board members who’s been doing the website stuff and he let me know what I needed to get as far as programs in order to take that over from him well. It’s all new and crazy and kind of overwhelming to me, but I’m excited about the challenge and the learning because it’s been a while since I’ve been in that frame of mind.

This week was our first week back at work and it felt really good to plug through a bunch of stuff that was productive. We have a friend in the states who has taken on the gigantic task of grant writing for the mission. Chris and I have literally been giddy about this because she works in the non-profit sector and knows the funding battle we’re always facing, and also has experience with grant writing. She’ll be partnering with that same board member I mentioned because that’s where his heart is at (thus me taking over the web stuff = freeing up more of his time). 

It was so encouraging to sit down with the two of them this summer and to go over where we were at and what we needed to do in order to be ready for bigger funding. The time was informative. We’ve spent the past few years at an organizational level, as well as at the on the ground level here in Haiti doing a lot of hard work to build up our overall foundation. We’ve really felt that while our funding has been slower, that God has used this time in the life of our organization to do some important work that is laying a foundation for the next phase. 

And I feel it. We went into this year and after several years of slugging through and pushing and just trying to keep our heads above water I felt this sense of hope that hadn’t been there for a long time. Deep in my heart, and with every other part of my being, I know we’re on the edge of something bigger. Something more. I feel like we’re doing the prep work for a big growth spurt that will mean we can do more of what we do at a higher capacity and help more people. 

There are so many good things that Chris and I can see and I won’t lie, it’s so hard to be patient with this process. In the past few months we’ve just been so blessed by our staff. They’ve really come into this new place of, well, so many things. We’re so proud of them and we’re so loving this amazing team that we have here right now. 

We’ve been blessed with this wonderful new property and we’re just waiting for funding to come in so we can break ground on the house/office space. When we started this process we wondered if it would be hard to leave our current location when all was said and done, and what we’re realizing is that because this process is long, God’s doing so much of that transition work in us now. We’re attaching to the new community in so many ways, and emotionally we’re letting go of our current place. 

We’re welcoming a new, long term volunteer, and I can’t even begin to tell you how excited we all are about what this is going to be and mean for the mission. So. Excited. 

As a development organization it can be so hard to dig in for the long term. The “results” often aren’t measurable like everyone would like to see. They’re in the relationships, the baby steps and the small victories. We don’t get to see quick fixes and people praising us for the work we’re doing (and we’re great with that, btw.)The good news for us is that after over a decade of hard work, we’re starting to see some big things. I can’t go into any detail right now, but in the coming months we’re looking forward to having access to hard info that shows that what and how we’re doing it is working. It’s the validity for certain groups of people that our model is effective not only in quality, but in methodology. 

So, this stuff is always rolling around in my head and my heart and just there. So many things.

Because it is always there, when I dive into working on a project or task, and things don’t go well, it heaps frustration on top of stress. Does that make sense?

Yesterday, after plowing through budgets and other stuff like that I decided I would work on downloading Photoshop, one of the new programs I need going forward.

FYI – to those of you working with US registered non-profits, churches or schools – Adobe, as well as several other big software companies, provide deeply discounted licences – that numbered key that allows you to use the program – for people like us. Just Google “program name for non-profits” (ie “Photoshop for non-profits”) then click on the “Shopping” tab at the top of the results page. You should find several options through different companies to buy the license. You pay the company and they send you an email requesting a copy of your 501(c)3 tax exemption letter, you reply with it attached and they forward it to the company, who then responds with an email providing you access to your account with your codes and download links. In the past month we’ve saved probably $1000 or more with licenses. I used Tech Crawl when I bought ours. Such a blessing! 

Back to my story…

So, I start downloading. But the instructions tell me that I need a special download manager program to not only make the download go faster, but to also extract the zip/compressed files. I spend an hour fighting with websites trying to find a download link for this free program. I finally download it and try to install, but get a message that the installation couldn’t be completed. In the mean time the stupid thing dumped stuff on my computer that was giving me delightful pop-ups everywhere. Gar!

I fight with it. I decide to attempt another download through other methods to see if the file will be different that way, only after another hour of hunting for solutions online. 

We get our internet through hotspotting, or connecting our computers to our phones, and using our phone data plan. It’s pretty handy most of the time, until you’re working on something and you get a phone call. Phone calls disconnect the internet – period. Yeah, you can see where this is going. I was minutes away from being done a 1+G download when my phone rang. It was Chris, and it wasn’t pressing and I may have had a crying meltdown on the phone. It wasn’t Chris’ fault by any means, there was no way for him to know. I was just so done at that point. I’m grateful that he’s patient with me. I had to run virus scans on my computer twice to get rid of everything, and it still didn’t work completely. 

I stepped away from things a bit then decided to once again attempt to download this stupid file. All in all I used up about 5G of data yesterday, every bit of which we pay for, trying to download this thing. I put it on, walked away, took a shower to wash away the hot, sweaty yuck that was also not helping my coping skills, and sat down to read with an ice cold Coke. 

The download eventually worked. I eventually found another program that was a free extractor that didn’t come with junk files. I eventually got it all extracted, loaded and serial numbers in it and ready to use. I eventually downloaded Spybot again and ran it on my computer to clean up the mess. That had been another several days of fighting before which had also left me in tears so I had just walked away. 

Long story short, I did it. It was frustrating. I cried a couple times because it was so frustrating. And then it was done.

And I realized that it wasn’t just the frustration about none of it working and the fact that I spent an entire day trying to download and install a computer program. 

It was frustration that we have basically one option for internet in our area. There are other options, if you live elsewhere. Most of them don’t work in our area because there are no towers or the service is incredibly slow.

I was frustrated that the internet we do have cuts out when the phone rings.

I was frustrated that the internet we have frequently cuts out and gives me “This web page is not available” messages, and that it’s always in the middle of trying to do the most important part of whatever I’m doing.

I was frustrated with the fact that our office is in our living room and that it’s school break and that my kids are always under our elbows and making noise and that it’s hot and it feels like trying to do anything productive is like slugging through mud most days.

I felt frustrated that I’m the tech person. The IT girl. The on-site expert. That calling anyone means broken phone lines and frustrating connections. That if this didn’t work it would be money wasted and more frustrations with trying to find solutions. 

I was frustrated that once again, an entire day of my time was eaten up with something that should be easy. That should take less than an hour to do.

I was frustrated that my time and my computer was so consumed with this one particular thing that I couldn’t interrupt in fear of once again losing the download and used up gigs of data that I couldn’t get other things done that our staff needed yesterday.

I was frustrated with all the things.

But, hovering in the back of my mind is also the gratitude.

I’m grateful that we DO have internet. Even though the system is frustrating at times, it’s so much better than it used to be. And, we actually have pretty decent plans for phone and data time here.

I’m grateful for companies that want to help non-profits like us. It’s HARD to try to do everything that we want to do, well, and to do it on such a tight budget. In the past we’ve had people volunteer to do things like promotional materials, and while it was appreciated, it was just hard because it didn’t quite meet the vision we had. We believe in doing things really well, and I’m the visionary behind all this (just ask Chris and our board – I’ve learned to just show them the finished product :)) so having the possibility to do things in house means we can do better than what we would probably get if we were trying to communicate things through email to someone else who’s never been here, etc. Getting top notch software at drastically reduced costs is a gigantic blessing. I’m a nerd when it comes to graphic design and the like and seriously, all of this is making me giddy. Tools! Pretty things! Yay!

I’m grateful for the opportunity to transition to something new for me. To be challenged. To be overwhelmed. To be excited about it. And to have a team cheering me on because they’re all excited about what this is going to mean for our organization. People, this is getting real for all of us in a whole new way!

I’m grateful for land. For land that is the next step for this whole thing we’re doing. Land that is going to give us the space to do more. To be more effective in how we do it. To have an actual office. Chris and I have worked on house and office plans for over a year, and really he’s let me do the work and just signed off on things with input where needed because he knows me. In my mind I see it, and it’s just the process of working it out, hashing through it and then putting something down on paper that will become reality. 

I’m grateful that one day I’ll have a real office. With a door that closes between our work space and home space and yet still allows for flow between the two. I dream about the space and having all the supplies and tools we need in any given day in one room. Of having a place that’s set up efficiently with each of us having enough elbow room to really work rather than pushing things across our shared 6 foot table. 

I’m grateful that we DO work and live in a situation where our kids can be under our elbows and we’re both accessible during the day to them. So many never have that option. It’s truly a blessing to us.

I’m grateful that God has made both of us resourceful and stubborn enough to push through situations we encounter on any given day, whether it’s fighting with a computer program or solving some greater issue. When you literally don’t have the default option to seek help from somewhere or someone else you take on the role of the learner and step into arena’s that you would never have been in before. 

So yes, in the midst of the frustration it is also possible to be simultaneously grateful. In the midst of the groaning and anger and choice words. In the midst of the tears and the wanting to throw something and the exasperation that comes from feeling powerless. In the midst there can be more.

In the middle of all that there can still be that still, small voice whispering, “It’s okay. It’ll be okay. Breathe. Step back. Remember I’ve already got this figured out. I just need you to be willing to keep walking forward. I’ve got it covered. Just rest.”

And I remember that it is okay. And I go and take a shower and sit on the couch and unwind a bit. I snuggle my babies and thank God that each of them are who they are even when it drives me crazy. And I thank God for this life that he’s led us to and brought us into and is taking us through because we as people are so much more than we were before. I thank him for the vision to see that there is more. To be excited about it. To know that it is coming. That it is good. 

So very good. 

And then I rally up and go again. 

~Leslie

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